Returns & Refunds Policy
We take pride in the purity and artisanal quality of our products. Read our policy regarding returns, replacements, and refunds.
7-Day Return Window
Eligible items can be raised for return or replacement within 7 days of successful delivery.
100% Quality Guarantee
Received a damaged, leaked, or incorrect item? We offer instant free replacements or full refunds.
1. Eligibility for Returns
Due to the perishable and consumable nature of certain artisanal goods (such as pure ghee, oils, and traditional sweets), items must be unopened, in their original packaging, and accompanied by the receipt or proof of purchase. Opened food items cannot be returned unless found spoiled or defective upon delivery.
2. Damaged or Defective Shipments
If your package arrived damaged or tampered with, please take photographs of the box and product immediately and contact our support team within 48 hours of delivery. We will arrange a priority pickup and replacement at no extra charge.
3. Refund Processing Time
Once your returned item is received and inspected at our fulfillment hub, your refund will be processed. Credit will be automatically applied to your original method of payment within 5 to 7 business days.
Need help with a return?
Our support desk is available Monday to Saturday.